Return & Refund Policy
Thank you for shopping with Bandhan Store.
We strive to deliver every order in perfect condition. Please read our return and refund policy carefully before placing an order.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery.
To process your request, you must provide:
- An unboxing video recorded from the moment the sealed package is opened without any cuts or edits.
- Clear photographs of the damaged product.
- Your order number.
After verification, we will arrange a replacement at no additional cost.
Incorrect Product Received
If you receive a product different from the one you ordered, please notify us within 48 hours of delivery.
Once verified, we will arrange a replacement.
No Returns for Change of Mind
As our products are festive and personal accessories, we do not accept returns or exchanges if you change your mind after placing the order or after delivery.
Order Cancellation
Once an order is placed, it cannot be cancelled, including before dispatch.
Please review your order carefully before completing your purchase.
Refunds
Refunds will only be issued if:
- A replacement cannot be provided for a verified damaged or incorrect product.
- Bandhan Store is unable to fulfill the order.
Approved refunds will be processed to the original payment method within 5–7 business days.
Contact Us
For any return or refund-related assistance, please contact us through our Contact Us page.